LumiNestTerms of service
Last updated 27 July 2026
- One flat monthly fee per nursery. No charge per child, no setup fee.
- Cancel whenever you like — there is no lock-in contract.
- Your data stays yours. Ask and we will export it for you.
- You are responsible for getting parents' consent before recording children.
1. This agreement
These terms cover your use of LumiNest — our admin dashboard, teacher app and parent app. By creating an account or using the service you accept them. LumiNest is operated from Cairo, Egypt. If you are accepting on behalf of a nursery, you confirm you are authorised to do so.
2. What LumiNest does
LumiNest helps a nursery manage attendance, classes and staff, share daily moments and photos with parents, plan meals, keep medical and allergy records, message parents, generate invoices and send fee reminders, and produce reports. Which of these you get depends on your plan.
3. Accounts
- You must be a legally operating nursery, or acting for one, to hold an account.
- You are responsible for your login details and for what your staff do under their accounts. Tell us immediately at hello@luminesthub.com if you think an account has been compromised.
- Keep the contact details on your account accurate — we use them for invoices and service notices.
4. Plans and fees
Our plans are charged as a single monthly fee per nursery, in Egyptian pounds:
| Plan | Monthly fee | Limits |
|---|---|---|
| Basic | 1,500 EGP | Up to 30 children, 1 branch |
| Standard | 3,000 EGP | Up to 80 children, 2 branches |
| Professional | 6,000 EGP | Up to 200 children, 5 branches |
Larger nursery groups are quoted individually. Fees exclude any taxes that may apply. We may change our prices, but we will give existing customers at least 30 days' notice before a change affects them, and you may cancel instead of accepting it.
Your subscription is invoiced by us and paid directly to us. If a payment is more than 14 days late we may suspend access to paid features, and we will contact you before doing so. Your data is not deleted for late payment.
5. How fee collection from parents works
Paymob processes online card payments. Where a nursery enables online payment, LumiNest presents the nursery's invoice and sends the payment securely to Paymob. LumiNest does not store complete card details. Nurseries may also record payments received by cash, bank transfer or another method.
The nursery sets the amount owed and remains responsible for the underlying childcare service. Refunds and payment cancellations follow our Refund and Cancellation Policy.
6. Your responsibilities
- Parental consent. You must obtain consent from a parent or guardian before recording a child's information in LumiNest and before sharing their photos. This is your obligation, not ours.
- Accuracy. You are responsible for the accuracy of what you enter — particularly allergy and medical records, which staff may rely on.
- Access control. Give staff only the access their role requires, and remove accounts for people who leave.
- Lawful use. Do not use LumiNest to store unrelated personal data, to send unsolicited marketing, or for anything unlawful.
- No abuse of the service. Do not attempt to breach our security, access another nursery's data, resell the service, or overload it deliberately.
7. Your data
Your nursery's data belongs to your nursery. We claim no ownership of it and we do not sell it. We process it to run the service for you, as described in our privacy policy.
You can request a full export at any time and we will provide it in a readable format. If you cancel, we keep your data for 90 days so you can export it or come back, then we delete it.
8. Our software
LumiNest — the apps, dashboard, code, design and brand — belongs to us. You get a non-exclusive right to use the service for your nursery while your subscription is active. You may not copy, reverse-engineer or resell the product, or remove our branding from the parent-facing apps.
9. Availability
We work hard to keep LumiNest running and take daily backups, but we are an early-stage product and we do not offer a guaranteed uptime commitment at this stage. We will occasionally take the service down for maintenance and will aim to do so outside nursery hours. We are not liable for losses caused by downtime, and we would rather say that plainly than imply a guarantee we cannot yet stand behind.
10. Cancellation
- You may cancel at any time. There is no lock-in and no cancellation fee.
- Cancelling stops future billing. Fees already paid for the current month are not refunded, and you keep access until the end of that month.
- We may suspend or close an account that breaches these terms, or that has not paid. Except in cases of serious misuse, we will warn you first and give you a chance to fix it.
11. Liability
LumiNest is a record-keeping and communication tool. It does not supervise children and it is not a substitute for your staff's judgement or your legal duties as a childcare provider. Decisions about a child's care and safety remain yours.
To the extent the law allows, our total liability to you for any claim is limited to the fees you paid us in the 3 months before the claim arose. We are not liable for indirect or consequential losses, such as lost profits or lost business. Nothing here limits liability that cannot legally be limited.
12. Changes to these terms
We may update these terms. If a change materially affects you we will notify nurseries through the dashboard and update the date above. Continuing to use LumiNest after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and disputes fall to the competent Egyptian courts. Where an Arabic and an English version differ, the English version governs.
14. Contact
Questions about these terms: hello@luminesthub.com