LumiNestLumiNest
Back to siteالعودة للموقع
Payments

Refund and cancellation policy

Last updated 28 July 2026

The short version
  • Nurseries may cancel a LumiNest subscription at any time without a cancellation fee.
  • Cancellation stops future renewal; access continues through the already-paid service period.
  • Nursery-fee refunds for parents require approval from the nursery that issued the invoice.
  • Approved card refunds are returned to the original payment method.

1. Cancelling a LumiNest subscription

A nursery may cancel by emailing hello@luminesthub.com from an authorised account contact. There is no cancellation fee. Cancellation prevents the next renewal or billing period and does not delete nursery data immediately; our retention rules are described in the Privacy Policy.

2. Subscription refunds

Fees for a service period that has already started are normally non-refundable because digital access and onboarding are made available immediately. We will correct duplicate charges, incorrect amounts and payments taken after an effective cancellation. We will also provide any refund required by applicable law.

3. Parent payments for nursery fees

The nursery—not LumiNest—sets the child's fee, issues the invoice and decides whether the underlying nursery service qualifies for a refund. A parent should first request approval from the nursery. Once the nursery approves and provides the payment reference, LumiNest can assist with processing the refund through the payment provider.

4. How refunds are returned

An approved card refund is submitted to the original card or payment method. Banks and payment providers control the final posting time; it commonly takes 5–14 business days after submission. Cash refunds, bank transfers or payments made outside LumiNest are handled directly by the nursery.

5. Duplicate or incorrect charges

Report a duplicate or incorrect online charge promptly by emailing hello@luminesthub.com or calling +20 121 144 6677. Include the nursery name, invoice reference, date, amount and the last four digits shown on the receipt. Never send a full card number, PIN or verification code.

6. Failed or pending payments

A failed payment does not create a completed charge. If a payment remains pending or appears on a bank statement without a successful LumiNest receipt, contact us and your bank. We will check the payment-provider record before asking you to try again.