Terms of use
Last updated 9 September 2026
- Parents and staff use Finnly through an account issued or authorised by their nursery.
- Any nursery subscription is governed by the nursery's separate written commercial agreement.
- Your nursery keeps ownership of its records; our Privacy Policy explains how we handle them.
- You are responsible for getting parents' consent before recording children.
1. This agreement
These terms cover your use of the Finnly parent app, staff app and related service. Finnly is operated from Cairo, Egypt by the team behind LumiNest. By using Finnly, you accept these terms. If you are accepting them on behalf of a nursery, you confirm that you are authorised to do so.
2. What the service does
The service helps a nursery manage attendance, classes and staff, share daily moments and photos with parents, plan meals, keep medical and allergy records, message parents, generate invoices and send fee reminders, and produce reports. Which of these you get depends on your plan.
3. Accounts
- A customer account must be held by a legally operating nursery or someone authorised to act for it. Parents, guardians and staff may use accounts only when invited or authorised by that nursery.
- You are responsible for your login details and for what your staff do under their accounts. Tell us immediately at hello@luminesthub.com if you think an account has been compromised.
- Keep the contact details on your account accurate — we use them for invoices and service notices.
4. Access and charges
Parents and staff do not buy access to Finnly through the app. Their nursery issues or authorises their accounts. Any subscription fee, service period or cancellation arrangement between Finnly and a nursery is governed by the nursery's separate written order form or commercial agreement.
Finnly may display childcare invoices created by the nursery. Those invoices are for childcare or related services supplied by the nursery; they are not purchases of digital Finnly features.
5. Payments to your nursery
Paymob processes online card payments. Where a nursery enables online payment, the service presents the nursery's invoice and sends the payment securely to Paymob. We do not store complete card details. Nurseries may also record payments received by cash, bank transfer or another method.
The nursery sets the amount owed and remains responsible for the underlying childcare service, payment records and any refund. Questions about an invoice or refund should be directed to the nursery first.
6. Your responsibilities
- Parental consent. You must obtain consent from a parent or guardian before recording a child's information in the service and before sharing their photos. This is your obligation, not ours.
- Accuracy. You are responsible for the accuracy of what you enter — particularly allergy and medical records, which staff may rely on.
- Access control. Give staff only the access their role requires, and remove accounts for people who leave.
- Lawful use. Do not use the service to store unrelated personal data, to send unsolicited marketing, or for anything unlawful.
- No abuse of the service. Do not attempt to breach our security, access another nursery's data, resell the service, or overload it deliberately.
7. Your data
Your nursery's data belongs to your nursery. We claim no ownership of it and we do not sell it. We process it to run Finnly for you, as described in our privacy policy.
You can request a full export at any time and we will provide it in a readable format. If you cancel, we keep your data for 90 days so you can export it or come back, then we delete it.
8. Our software
The Finnly apps, dashboards, code, designs and brands belong to us or our licensors. You get a non-exclusive right to use the service for your nursery while your subscription is active. You may not copy, reverse-engineer or resell the product, or remove its branding from the parent-facing apps.
9. Availability
We work hard to keep the service running and take daily backups, but we are an early-stage product and we do not offer a guaranteed uptime commitment at this stage. We will occasionally take the service down for maintenance and will aim to do so outside nursery hours. We are not liable for losses caused by downtime, and we would rather say that plainly than imply a guarantee we cannot yet stand behind.
10. Ending access
- A parent or staff member may stop using Finnly at any time and may ask the nursery to remove their access.
- A nursery may end its use of Finnly under its separate commercial agreement. Data retention and deletion then follow our Privacy Policy.
- We may suspend or close an account that breaches these terms, threatens security, or is no longer authorised by the nursery. Except in cases of serious misuse or security risk, we will give the nursery a chance to address the issue.
11. Liability
The service is a record-keeping and communication tool. It does not supervise children and it is not a substitute for your staff's judgement or your legal duties as a childcare provider. Decisions about a child's care and safety remain yours.
Any liability between us and a nursery is governed by its separate commercial agreement. To the extent the law allows, we are not liable to an individual app user for indirect or consequential losses. Nothing here limits liability that cannot legally be limited.
12. Changes to these terms
We may update these terms. If a change materially affects you we will notify nurseries through the dashboard and update the date above. Continuing to use the service after that means you accept the new terms.
13. Governing law
These terms are governed by the laws of the Arab Republic of Egypt, and disputes fall to the competent Egyptian courts. Where an Arabic and an English version differ, the English version governs.
14. Contact
Questions about these terms: hello@luminesthub.com